Returns & Refunds

Last updated: October 27, 2026

This policy applies to purchases from PromptHead. Our products are fulfilled through Printful. PromptHead is your contact for cancellations, returns and order problems. Printful's supplier policy does not limit any mandatory consumer rights you have against us.

Damaged, defective, misprinted or incorrect items

If an item arrives damaged, defective, misprinted or different from what you ordered, email eyal@autogic.ai with your order number, a description of the problem and clear photos where possible. Please contact us promptly, preferably within 30 days of delivery, so we can submit a claim within Printful's claim window. This request does not shorten any statutory period or remove rights you have under applicable law.

We will arrange an appropriate remedy, such as a replacement or refund, in accordance with your legal rights. For confirmed manufacturing or printing problems, Printful normally does not require the item to be returned. We will tell you if any return is necessary and arrange or cover it where required. No cancellation fee applies to a valid claim for a defect, non-conformity or another breach by us.

Packages that have not arrived

If your order has not arrived by the estimated delivery date, contact us promptly. Printful asks merchants to report lost shipments within 30 days after the estimated delivery date; please allow us time to investigate and submit the claim. Your statutory rights concerning non-delivery or late delivery are unaffected.

Change of mind, size and color choices

Printful does not ordinarily fund returns or exchanges because a customer changes their mind or chooses the wrong size or color. Except where applicable law requires otherwise, we do not offer additional voluntary returns or size/color exchanges for these reasons. Please check the product details and contact us if you need sizing help before ordering.

If a mandatory cancellation or withdrawal right applies to your purchase, we will honor it even if Printful does not reimburse us. Receiving a size or color different from the one you ordered is treated as an incorrect-item issue, not as a change of mind.

Israeli consumers

Where the Israeli Consumer Protection Law applies, qualifying distance purchases of goods may generally be cancelled from the transaction date until 14 days after receipt of the goods or the legally required transaction document, whichever is later, subject to statutory exceptions.

Eligible senior citizens, people with disabilities and new immigrants may have an extended four-month period where the statutory conditions apply, including the required conversation with the business, which can include electronic communication.

For a lawful change-of-mind cancellation, return costs are generally the customer's responsibility. Where permitted, a cancellation fee may apply, capped at the lower of 5% of the transaction price or NIS 100. No such fee applies where cancellation results from a defect, non-conformity, failure to deliver on time or another breach by us. In those cases we will arrange collection where required. Refunds will be made within 14 days of receiving a valid cancellation notice, as required by law.

Other statutory withdrawal and consumer rights

Where EU or other applicable consumer law grants a withdrawal right, including a qualifying 14-day withdrawal period for distance purchases, that right applies notwithstanding our supplier's policy. We will follow the applicable rules for notice, returns, reimbursement and standard outbound delivery charges. For a change-of-mind withdrawal, you bear the direct return cost where the law permits and you were informed before purchase; we cover return costs for defective goods where required.

Exceptions for goods made to a customer's specifications or clearly personalized apply only where legally justified. A standard catalogue design is not automatically treated as personalized solely because it is printed after ordering. Nothing in this policy excludes mandatory rights concerning defective or non-conforming goods, or any longer statutory claim period.

How to cancel or arrange a return

You can notify us by email at eyal@autogic.ai or through our contact page. Clearly identify your order and tell us that you want to cancel or report a problem. You may also use any other cancellation method that applicable law requires us to accept. You do not have to use a particular form.

Contact us for the correct return destination before posting an item. Do not assume the address printed on the parcel is the correct address for a consumer return. Routing instructions do not make your statutory cancellation notice conditional on our approval. Preserve the item and packaging where reasonably possible; statutory rights are not automatically lost because packaging has been opened.

Please request order changes or cancellations as soon as possible. Operational changes may not be possible once production or shipping starts, but this does not remove a statutory cancellation right. If an incorrect address supplied by you causes a shipment to be returned, we will explain any actual reshipping costs before you agree to reshipment, subject to applicable law.

Refund method

Where a refund is due, we will return it to the original payment method unless another method is legally required or agreed with you. Payment-provider processing time may affect when it appears in your account. A refund owed under consumer law is not conditional on Printful first reimbursing PromptHead.